Terms of Business

Ordering

By placing an order with Olive & Vine you are confirming that you are 18 years or older. It is illegal for us to sell alcohol to anyone under the age of 18.

Events

All attendees of Olive & Vine ticketed events must be 18 years or older. In line with the Company’s age verification policy and to comply with UK licencing law attendees may be asked to produce photographic evidence with proof of age. If you are not able to do so then you may be refused entry.

On registration you will be requested to stipulate the type of case and the quantity of cases required. Your registration shall be deemed an ongoing order for such wines which shall be delivered every 2 months until you cancel your membership or otherwise inform us. Please allow 30 days’ notice if you want to cancel your membership or make any permanent changes to your case requirements. Olive & Vine reserves the right to select which wines are sent to you.

Description & Prices

The description and prices payable for the items or services that you order are set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, if we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price in which case we will proceed with your order. In the event that you have been overcharged for an item, a full refund of the difference will be given.

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

Substitutes/availability

All wines and spirits and other goods are subject to availability. When selecting the wines or other goods from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Ownership

All wines and spirits or other goods ordered remain the property of Olive & Vine Wines until payment is received in full. Title to the goods shall not pass to the Customer until we receive payment in full (in cash or cleared funds) for those goods and any other goods that we have supplied to you in respect of which payment has become due.

Goods will become your responsibility from the time we deliver the goods to the address you gave us or you/a carrier organised by you collect them from us.

Quality Guarantee and Policy

We are committed to providing our customers with an unsurpassed level of service and equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines If a wine has been kept too long or stored inappropriately we may not be able to offer a refund. If you believe a wine to be faulty please contact us on 07771 803 252 or email jane@oliveandvinewines.co.uk

Return of Goods/Cancellation

Subject to the specific cancellation provisions, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. You can tell us you want to cancel your order by emailing us at info@oliveandvinewines.co.uk, by post Any cancelled order will be refunded as soon as possible, usually within two weeks, but in any event within 30 days. A charge of £10 for collections will be payable in the UK. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. 

Wine tasting and Pop Up tickets

In the event of cancellation by the Customer, full refunds will only be given if we are notified at least 28 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

All attendees of Olive & Vine Wines ticketed events must be 18 years or older. In line with Olive & Vine Wines age verification policy and to comply with UK licencing law, attendees may be asked to produce photographic identification with proof of age.

Change of address: It is the responsibility of Customers to notify us promptly of any change in their contact details.

 

Last edited: 19/06/2017